How to Setup Post Call Survey Message

The Post-Call Survey feature allows businesses to collect feedback from customers immediately after a call ends. It helps measure the customer's experience and understand how effectively the call was handled.

⚙️ How to Set Up a Post Call Survey Message

Go to the Phone Numbers section in your JotPhone account and select the phone number you want to configure.

Step 2

Under the phone number settings menu, select Greetings.

This will take you to the Greetings section and click Add Post Call Survey Message.

Step 3

Locate Message and click Add New Message.

You can then:

• Enter a text message for text-to-speech conversion
• Upload a recorded voice message (MP3 format)

Once done, click Save.

✅ What Happens Next?

Your welcome message will go live immediately.

You can test it by:

• Clicking the Simulate button
• Calling the JotPhone number from another phone number

💬 Need Help?

If you have any questions or run into issues, connect with the Support team through the live chat option available in the bottom-right corner of your JotPhone dashboard.