🔄 How Round Robin Call Routing Works in JotPhone

Round Robin call routing distributes incoming calls evenly among available team members.

For example, if you have three agents — A, B, and C:

• The first call goes to Agent A
• The second call goes to Agent B
• The third call goes to Agent C

The cycle then repeats:

• Fourth call → Agent A
• Fifth call → Agent B
• And so on.

If an agent is unavailable or already on another call, JotPhone automatically skips them and routes the call to the next available agent.

⚙️ How to Set Up Round Robin Routing

Step 1

Go to the Phone Numbers section from the sidebar and select the phone number you want to configure.

Step 2

Under Incoming Calls, use the Forward Incoming Calls To dropdown and select Team Members.

Step 3

From the Select Ringing Order dropdown, choose Round Robin.

Then:

• Add the users who should receive incoming calls
• Click Save to apply the changes

📌 Note

This feature is also available for Multi-Level IVRs and can be configured in a similar way.

💬 Need Help?

If you have any questions or run into issues, connect with the Support team through the live chat option available in the bottom-right corner of your JotPhone dashboard.