📞 Missed Call Assignment in JotPhone

JotPhone automatically assigns missed calls to agents based on the incoming call routing configuration set for the phone number. This helps teams efficiently track and follow up on missed customer calls.

⚙️ Default Missed Call Assignment Behaviour

By default, missed calls are assigned according to the routing method configured for inbound calls when multiple agents are involved.

Below is the assignment behaviour for each routing setup:

Ring All Team Members

Missed calls are assigned to any random available agent from the ringing list.

Ring Each Member Individually in Order

Missed calls are assigned to the last available team member in the routing sequence.

Round Robin Routing

Missed calls are assigned to the last agent in the round-robin routing list.

Ring Idle Teammate First

JotPhone arranges agents based on their activity level, and the missed call is assigned to the least idle agent (the last person in the routing sequence).

Extension Calls

Missed calls are assigned to the agent linked to the specific extension.

IVR Calls

Missed calls are assigned to the user or agent to whom the JotPhone number is assigned.

Queue Missed Calls

Missed calls from queues are assigned to the user or agent assigned to the JotPhone number.

👤 Assign Missed Calls to a Specific Agent

If you want all missed calls for a particular number to be assigned to a specific agent, you can customize the setting manually.

🛠️ Steps to Configure Missed Call Assignment

1. Open the Phone Numbers Section

From the left-hand navigation menu, click on Phone Numbers.

2. Select the Phone Number

Choose the phone number for which you want to configure missed call assignment.

3. Open Missed Call Assignment Settings

Navigate to the Missed Call Assignment section within the Advanced settings.

4. Select the Preferred Agent

Choose either Assign to User or Assign to team who should receive all missed call assignments for that number.

5. Save the Changes

Click Save to apply the updated settings.

✅ Result

Once configured, all missed calls received on the selected phone number — including abandoned calls — will automatically be assigned to the chosen agent for follow-up.

💬 Need Help?

If you need assistance configuring missed call assignments, connect with the Support team through the live chat option available in the bottom-right corner of your JotPhone dashboard.