🌍 Understanding Geo-Permission Restrictions in JotPhone

To improve account security and ensure compliance with international telecommunications regulations, JotPhone may apply geo-permission restrictions to certain accounts.

This article explains what geo-permission restrictions are and how you can request to add or remove them.

🔒 What Are Geo-Permission Restrictions?

Geo-permission restrictions limit a JotPhone account’s ability to make or receive calls and send or receive SMS for specific countries or regions.

These restrictions are applied for the following reasons:

Security

To help prevent unauthorized access, fraud, and suspicious activity.

Compliance

To comply with international telecommunications laws and regional regulations.

⚠️ Important Note

When geo-permissions are enabled for a specific country or region:

• All inbound and outbound calls are restricted
• Sending and receiving SMS is also restricted

The restriction applies completely to all communication associated with that region.

⚙️ How to Add or Remove Geo-Permission Restrictions

Step 1: Contact the JotPhone Support Team

Reach out through:

• Live chat
• Support email

Request either:

• To enable geo-restrictions for specific countries
• Or to remove existing restrictions

Be sure to include:

• The country or region names
• The reason for your request

📝 Steps to Request Access

Prepare the Required Information

Provide:

• The name(s) of the country or countries you need access to
• A valid business justification for the request

Example:

• Business operations
• Customer support activities
• Sales outreach

Submit Supporting Documents

Depending on the country or region, you may be asked to provide:

• Business registration documents
• Tax identification details
• Company website or social media links

Compliance Review

The JotPhone compliance team will review your request.

Approval timelines may vary depending on:

• Region-specific regulations
• Documentation requirements
• Request complexity

✅ Approval & Notification

Once your request is approved:

• You will receive a confirmation notification
• Restrictions for the approved countries will be removed
• Calling and messaging functionality will be restored for those regions

💬 Need Help?

If you have any questions or face any issues while configuring notifications, connect with the Support team using the live chat option available in the bottom-right corner of your JotPhone dashboard.