🔔 Configure Ring Idle Teammate Settings in JotPhone

You can now customize how calls are routed to idle team members based on specific call activity and time duration settings. This helps ensure calls are directed to the most suitable available agent.

For example, if you want calls to be assigned based only on the number of inbound calls received in the last 3 hours, configure the settings as:

• Duration: 3 Hours
• Call Type: Inbound Only

JotPhone will then route calls accordingly.

⚙️ How to Configure the Settings

Follow these steps to update the Ring Idle Teammate settings:

Step 1

Open the settings page for the phone number you want to configure for the particular phone number and navigate to Advanced Settings.

Step 2

Under Ring Idle Team Member Settings, select the duration you want the system to consider while routing calls.

Step 3

Choose the Call Type to be considered:

• Voice
• SMS
• All Calls

Step 4

After selecting the duration and call type, click Save Changes.

✅ What Happens Next?

Once saved, incoming calls will be routed to idle teammates based on the selected duration and call activity settings.

⚠️ Important Note

This setting only works when the incoming call forwarding option is configured as:

Team Members → Ring Idle Teammate First

💬 Need Help?

If you have any questions or run into issues, connect with the Support team through the live chat option available in the bottom-right corner of your JotPhone dashboard.