Jotphone Support

🕒 How to Set Business Hours in JotPhoneWith JotPhone, you can define your business hours and manage how incoming calls are handled outside of those hours. This helps ensure your customers know when...

🎙️ How to Enable or Disable Call Recording in JotPhoneCall recording is a valuable feature in JotPhone that can help improve communication, support team training, maintain compliance, and review im...

📞 Customize Ring Duration for Incoming Calls in JotPhoneJotPhone allows you to customize how long your phone number rings before a call is answered, redirected, or sent to voicemail. The “Ring Inco...

🔔 Customize Incoming Call Ringtone Type in JotPhoneJotPhone allows you to customize the ringtone your callers hear when they dial your phone number. Since each country has its own unique ringing pa...

📞 Customize Outbound Caller ID in JotPhoneJotPhone allows you to customize your Outbound Caller ID so your customers see a professional and recognizable phone number when you make outgoing calls. T...

📞 How to Set Up IVR (Call Menu) in JotPhoneWith JotPhone's IVR (Interactive Voice Response), you can create an automated call menu that allows callers to choose options using their keypad. This hel...

🔄 Queue Auto-Reconnect in JotPhoneWe’re exited to introduce Queue Auto-Reconnect, an enhancement to JotPhone's queue functionality that ensures smoother and more efficient call routing.With this fe...

📞 Missed Call Assignment in JotPhoneJotPhone automatically assigns missed calls to agents based on the incoming call routing configuration set for the phone number. This helps teams efficiently tra...

📞 How to Check and Manage Missed Calls in JotPhoneYou can easily view and manage missed calls in your JotPhone account by following these simple steps:Step 1: Go to Call LogsLog in to your JotPhone...

🔔 Configure Ring Idle Teammate Settings in JotPhoneYou can now customize how calls are routed to idle team members based on specific call activity and time duration settings. This helps ensure call...