📞 Smart Call Routing in JotPhone

Smart Call Routing helps distribute incoming calls fairly and efficiently among your team members.

With the Ring Idle Teammate First option, incoming calls are automatically routed to the agent with the lowest recent call activity, helping balance workloads across the team.

For example:

• The teammate with the fewest answered calls (inbound or outbound) within the last 24 hours will receive the next incoming call first.
• If that teammate is unavailable, the call will move to the next most idle teammate.

⚙️ Steps to Enable Smart Call Routing

1. Log in to your JotPhone account
2. Navigate to the Phone Numbers section

1. Select the phone number you want to configure
2. Under Forward Incoming Calls To, choose Team Members from the dropdown menu

1. Under Ringing Order, select Ring Idle Teammate First
2. Save the changes

💡 Benefits of Ring Idle Teammate First

• Fair distribution of incoming calls
• Reduced agent overload
• Better team productivity
• Balanced call handling across agents

💬 Need Help?

If you have any questions or run into issues, connect with the Support team through the live chat option available in the bottom-right corner of your JotPhone dashboard.