📞 Forward Unanswered IVR Calls to Queue

If your IVR is configured to forward incoming calls to a ring team and all agents are currently busy, JotPhone allows you to automatically place unanswered calls into a queue until an agent becomes available.

This helps ensure callers are not disconnected and can wait for the next available team member.

⚙️ How to Forward Unanswered Calls to Queue

1. Log in to your JotPhone account
2. Navigate to the Phone Number Settings for the relevant number
3. Open the IVR settings
4. Locate the option:
   “If Unanswered, forward to”
5. Select Queue from the dropdown menu
6. Click Save to apply the changes

💡 Additional Information

You can configure this setting:

• For the main IVR flow
• Or individually for each IVR prompt/menu option

This ensures unanswered calls are consistently routed to the queue whenever agents are unavailable.

💬 Need Help?

If you have any questions or face any issues while configuring notifications, connect with the Support team using the live chat option available in the bottom-right corner of your JotPhone dashboard.