Performing Network Tests in JotPhone

🌐 Network Test Guide for JotPhone

Running a network test is essential to ensure a smooth and high-quality communication experience. This guide explains when you should perform a network test and how to do it.

⏱️ When to Perform a Network Test

You should consider running a network test in the following scenarios:

• Network Changes
  Before making changes such as updating routers, modifying firewall settings, or switching internet providers, run a test to avoid compatibility issues.
• Call Quality Issues
  If you experience dropped calls, poor audio, or delays, a network test helps identify the root cause.
• New Installations
  Before setting up a new VoIP system or adding users, ensure your network can handle the increased load.
• Periodic Checks
  Regular testing helps detect and fix potential issues before they affect call quality.
• Performance Optimization
  Use network tests to identify areas for improvement, such as bandwidth allocation or QoS (Quality of Service) settings.

⚙️ How to Run a Network Test

Follow these steps to perform a network test:

1. Open the network test link
2. Allow microphone access when prompted
3. The system will initiate an automatic test call
4. Wait for the test to complete (usually about 1 minute)
5. Once finished, copy the Log Output or take screenshots (ensure all details are included)
6. Share the results with the support team if needed

📊 Understanding the Results

Compare your test results with these recommended industry standards:

• Latency: Less than 150 ms (one-way)
• Packet Loss: Less than 1%
• Jitter: Less than 30 ms
• MOS Score (Mean Opinion Score):
  • Scale: 1 (poor) to 5 (excellent)
  • A score of 4 or above is considered good

💡 Why It Matters

Monitoring these parameters helps you:

• Maintain clear and stable calls
• Identify network issues early
• Optimize your VoIP performance

💬 Need Help?

If you have any questions or face any issues while configuring notifications, connect with the Support team using the live chat option available in the bottom-right corner of your JotPhone dashboard.