Managing Ownership Of JotPhone Numbers

📞 Understanding Number Ownership in JotPhone

In JotPhone, every phone number is assigned to a single owner.

• The owner can see the number in their Phone Numbers section
• They have full control over the number’s configuration settings
• They can edit settings by clicking on the number or the pencil icon
• They can use the number for outbound calls and SMS

🔄 What It Means to Share a Number

Sharing a number allows multiple users to access and use it, similar to the owner.

• A number can be shared with multiple users or groups, but it can only have one owner
• Shared users can:
  • Make calls and send messages
  • View and edit configuration settings
• The only difference is that they are not the designated owner

⚠️ Important Note

A number can be assigned to one user but still ring for others.

For example, an admin may assign a number to themselves but add team members to the Routing List (under Incoming Calls settings). These members will receive incoming calls.

However:

• If the number is not shared or assigned to them, they will not see it in their Phone Numbers section
• They can answer calls, but cannot use the number for outbound calls or SMS

⚙️ Managing Ownership and Sharing

Changing ownership or sharing settings is simple:

• Admins/owners can directly manage all numbers
• Team members should contact their admin to request changes

This setup allows flexibility—you can decide who:

• Only handles incoming calls
• Has full access for calls and messaging

🛠️ Steps to Change Owner or Share a Number

1. Go to the Phone Numbers section from the dashboard and click the three-dot icon.

1. Click the Settings option to the number you want to manage
2. You’ll be taken to the number’s configuration page

From here, you’ll see two options under “Share Number”:

👤 Change Owner

• Assign to Individual.
• Share with the Team.
• Click Save Changes

✅ You’re All Set!

Once updated, the selected users will have the appropriate access to the number based on your settings.

💬 Need Help?

If you need help verifying or managing your Outbound Caller IDs, contact the Support team using the live chat option available in the bottom-right corner of your JotPhone dashboard.